The best user feedback tools for SaaS

When you’re building a product, especially in SaaS, you need user feedback in order to optimize your product the right way. A couple of years back you needed to collect all the feedback from your customers on a piece of paper, on a whiteboard or even in a spreadsheet. Yikes! Too much hassle.

Luckily there are some really great user feedback tools out there nowadays. Let’s dive into the 5 best tools out there!

Dhanraj is building an AI platform to deploy intelligent chatbots

πŸ΄β€β˜ οΈ Meet SaaS Pirate Dhanraj, Product Marketing Manager at Wotnot!

1. Hi πŸ‘‹, What’s your name and your business?

My name is Dhanraj (@vyasdhanraj), 26 years old, and I’m the Product Marketing Manager at WotNot – an omnichannel, industry-agnostic conversational AI platform to deploy intelligent chatbots for multiple different use cases.
We help SMBs as well as enterprises automate a series of tasks and save time around customer support, HR, IT troubleshooting, lead generation & marketing automation.

How Debdut helps SaaS companies with their metrics

Meet SaaS Pirate Debdut!

1. Hi πŸ‘‹, What’s your name and your business?

My name is Debdut Mukherjee but my friends call me Deb (for convenience πŸ˜€). I’m a part-time Growth Consultant for SaaS companies and a full-time employee at a B2B Fintech SaaS company based out of Bangalore, India.

How Mike built a service that internet providers don’t want you to know about

πŸ΄β€β˜ οΈ Meet SaaS Pirate Mike from Outages.io!

1. Hi πŸ‘‹ What’s your name and your business?

My name is Mike and I’d like to introduce a service that Internet providers don’t want consumers to know about. Outages.io is a free service that gives anyone a simple way to monitor their own Internet connection AND provider.

Eelco is building his platform for e-commerce from his campervan

πŸ΄β€β˜ οΈ Meet SaaS Pirate Eelco from Belco!

1. Hi πŸ‘‹, What’s your name and your business?

Hey! I’m Eelco and I’m co-founder & CTO of Belco.io. A customer service platform for e-commerce.

How Lilly helps you improve your mental health with her app

Meet SaaS Pirate Lilly Seay of Tappily!

1. Hi πŸ‘‹ What’s your name and your business?

My name is Lilly! My business revolves around my mental health app Tappily, my app development academy JavaSwift, and my Instagram profile @lillyseay_.

Tomer is a serial SaaS entrepreneur: here’s how he does it

1. Hi πŸ‘‹, What’s your name and your business?

I’m Tomer Aharon, 30, co-founder of Poptin.com (a lead capture platform that helps website owners and digital agencies to convert more website visitors into leads, subscribers, and sales by easily creating smart popups and forms), goprospero.com (a proposal software for freelancers, agencies, and freelancers), Premio.io (WordPress plugins that can help you grow your business and be more productive), ecpm (SEO agency), and gotray.app (a Chrome extension for canned responses that can save you a LOT of time).

How Renan created a reports tool for digital marketing clients

πŸ΄β€β˜ οΈ Meet SaaS Pirate Renan from Reportei.

1. Hi πŸ‘‹, What’s your name and your business?

Renan Caixeiro, from Juiz de Fora, Brazil πŸ‡§πŸ‡·, and I’m the co-founder of Reportei.

Philippe helps fellow founders to get instant and smarter insights on their cash flow

πŸ΄β€β˜ οΈ Meet SaaS Pirate Philippe from RocketChart!

1. Hi πŸ‘‹What’s your name and your business?

Hello, I’m Philippe, 26 years old, and I’m the cofounder of RocketChart – A real-time cash flow management platform. We are a team of 3 (two software engineers + myself on product & design).We help other fellow founders to get instant and smarter insights on their cash flow. Instead of using laborious spreadsheets or waiting for your accountant’s reports, you can directly connect your bank accounts and continuously track expenses & revenues on our tool. While building the product, many early adopters wanted to categorize business expenses to get a clear picture of what they spend their money on, so we implement it too πŸ™‚