How Mike built a service that internet providers don’t want you to know about

How Mike built a service that internet providers don’t want you to know about

๐Ÿดโ€โ˜ ๏ธ Meet SaaS Pirate Mike from Outages.io!

1. Hi ๐Ÿ‘‹ Whatโ€™s your name and your business?

My name is Mike and I’d like to introduce a service that Internet providers don’t want consumers to know about. Outages.io is a free service that gives anyone a simple way to monitor their own Internet connection AND provider.

How often do we read on social media: “Am I the only one having Internet problems in Manhattan, New York City?”.

Outage sites and speed testing don’t show what is going on with your own Internet service but Outages.io does.

Most problems consumers see are not big outages but right in their own neighborhoods. Reports show when, where how long and who is having the problem. If a few neighbors use Outages.io, then everyone can compare reports and confirm they are not alone. There is power in numbers when posting on provider social sites. The days of “DM me your account” and privatizing complaints are coming to an end with Outages.io.

2. Can you tell us more about your background on how you started?

The initial idea started when we used to offer VoIP and remotely managed services. Customers would immediately contact us when their phones were down or they could not reach sites on the Internet. ย We spent time and money looking for problems that didn’t exist, customers were frustrated thinking our services were down, but almost every situation was the customer’s own Internet connection. We were tired of being blamed for Internet services we didn’t control and decided to create a tool to help us see what was really happening. ย We started by designing a simple tool and then realized “hey, this could be great for end-users too!”

3. What does a typical day look like for you?

It starts by checking email and making sure there are no network infrastructure problems going on. I check in with the applications/code development team to see if they need help with anything.  If not, the rest of the day is spent looking at how we can promote our free service and especially try finding cooperative uses. For example, a company with users complaining they are down when they’re not could promote Outages.io to their members. That way, their members could see it’s their own Internet services and not the company’s site they are trying to reach having the issue.  

4. Which tools are your favorite to work with?

Linux, SSH, and Telegram. While Linux is an operating system, the sheer amount of tools and things you can do with it are limitless. I use Telegram to stay connected with our programmers.ย 

5. What is your favorite app on your phone?

Mapping apps like Alltrails. When I’m not working, I love riding dual-sport motorcycles and exploring abandoned mines and ghost towns around Arizona and Nevada.

6. What is your favorite book?

Book? Oh yes, my wife has some of those since she is an English major. Actually, I have not read a book since at least 1981 when I discovered personal computers. Since then, manuals are the closest I’ve come to books, the rest has almost always been online. Hard to believe but true. Lots of tech magazines, though. I will read those.

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